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Help with An Existing Order

12 articles

Articles

My order has been sent to production, when will I receive it?

Once your design has been approved, finalized, and you have received the notification it was sent to print, your custom cans will be produced ready to ship within 5-7 business days. You will receive an email confirmation with delivery details as soon

How can I change the design or text included on my custom cans?

To update elements of your custom design, please email [email protected] and include your Order ID and a detailed description of the exact change(s) you'd like to make. - For picture updates, please attach the updated photo to your email. - For copy

Can I update the quantity of cans ordered?

To update the number of cans ordered, please email [email protected] with your Order ID and a detailed description of the additional number of cans you'd like to order and their associated beverage type. Note that we have a 12-can minimum, thus any q

How can I update the beverage type for my order?

To update the beverage type for your custom cans, please email [email protected] with your Order ID and a detailed description of the exact change you'd like to make. If your design was previously approved and sent to print, we will not be able to ma

My order was damaged during shipping.

We apologize that your cans did not arrive as intended and promise that they did not leave our facility in that condition. To submit a claim, please send us an email to [email protected] and include the following details:. - Order ID. - A brief descr

I received the wrong order - either the wrong design, beverage type, or both!

We apologize that you were shipped an incorrect order!. To submit a claim, please send us an email to [email protected] and include the following details:. - Order ID. - A brief description of the issue you're experiencing. - Picture of the cans you

The shipping provider lost my package.

We apologize that your custom cans have not yet made it to you. To submit a claim, please send us an email to [email protected] and include the following details:. - Order ID. - A brief description of the issue you're experiencing. - Shipping provide

Only a portion of my order was delivered.

We apologize that your custom cans have not yet made it to you. To submit a claim, please send us an email to [email protected] and include the following details:. - Order ID. - A brief description of the issue you're experiencing. - Shipping provide

I think that my cans are expired - help!

Rest assured that all of our beverages have a shelf life ranging from 9-12 months post-canning, so it is unlikely that any recently delivered product has expired. If your concern is in reference to the date located on the bottom of your cans, please

Will Eliqs keep my design on file to be reordered?

Yes, absolutely!. Any Eliqs Custom design previously produced by our team or Eliqs Template ordered will be saved by Eliqs and will be available for a quick and seamless reorder. Simply log into your account on Eliqs.com to access past template desig

How do I request a refund for an existing order?

To request a refund, please send us an email to [email protected] with your Order ID and a brief description of the reason you're requesting a refund. Someone from our team will follow up as quickly as possible to help get this resolved. Note that if

How can I cancel my order?

To cancel your order, please send us an email to [email protected] with your Order ID and a brief description of the reason you're requesting a cancellation. Someone from our team will follow up as quickly as possible to help get this resolved. Note